Poker

Integrity

Providing a safe and secure environment is essential to players enjoying their online poker experience. At betinternet.com we are able to achieve this by ensuring cards are dealt randomly, taking the necessary steps to eliminate cheating as well as protecting your personal details in all communication. For full details on the processes we undertake to ensure the Integrity of betinternet.com please select any of the links to the left.

Privacy

betinternet.com and its owner and operator, Cake Gaming N.V. understand the importance of privacy protection on the internet. betinternet.com remains committed to upholding the confidentiality of the personal information that we collect. The information that we collect is safeguarded with the appropriate software and hardware tools in place as well as the techniques, methods and procedures that we choose to employ.
The following information will help you to understand our policies and your rights regarding the collection, storage, use and the safeguarding of information relating to you.

Information collected by betinternet.com

When you choose to open a betinternet.com Account you will be asked to provide us with certain pertinent personal information. This information will include your full name, mailing address, e-mail address and a chosen password. You will also be asked to certify that you are at least 18 years old or older in jurisdictions where specifically required. We will use this personal information to confirm and complete any financial transactions as well as to contact you regarding news and events information and provide you with customer support services. If at any time you do not wish to receive our newsletters, you may instruct us to remove you from the distribution list by following the appropriate instructions included in each of the newsletters or by contacting the Support Team directly by E-mail. It is very important that you complete the required account details with valid information as this information will be used in the process of validating financial transactions. Players may change their account details by selecting an account option in the lobby screen.

Information used to process Deposits and Withdrawals

Players will need to provide deposit specific information when making a deposit to play for real money (example: credit card number, Firepay or NETeller account number). This information may be applied along with your personal information to allow us to clear financial transactions executed by you with betinternet.com.

Confidentiality of Information

betinternet.com undertakes substantial efforts to ensure the confidentiality of the information it has collected about individual players and will not knowingly allow access to this information to anyone outside of betinternet.com, other than to the player himself or as described in this Privacy Policy. In order to protect the information, betinternet.com has ensured from a technological standpoint that its server, database, backup, firewall and encryption technologies all exceed industry standards. All of the employees working with betinternet.com are required to comply with the terms of our Privacy Policy which outlines that employees are obligated to keep player information strictly confidential and this obligation continues when an employee has left our company. As a player, you should ensure that your betinternet.com account password remains confidential and we recommend that you take appropriate steps to ensure others are not able to access your account information.

Limits of Confidentiality

Legally Required Disclosures: Due to the existing legal, regulatory and security environment, betinternet.com may be required, under certain circumstances, to disclose personally identifiable information about our Players. betinternet.com will use its best reasonable efforts to limit such disclosure to the following: where betinternet.com believes in good faith that it is required to do so in response to a subpoena, warrant or other legal process; or where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce betinternet.com's rights. Further, we can, and you authorize us to, disclose your Player identification, name, street address, city, state, zip code, country, phone number, e-mail, and company to third party agents of betinternet.com as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.

Who receives your information

In addition to disclosures due to legal requirements as explained above, we may from time to time disclose your personal information to:

our betinternet.com employees
employees of other companies that are related to or affiliated with Cake Gaming N.V.
third party service providers who use your personal information to provide services to us in respect of your being a Player with betinternet.com.

All recipients of your personal information shall be bound by applicable data protection laws to keep your personal information private. These parties will adhere to policies that, at the very minimum, reflect those of betinternet.com.

Cookies

We may send you a temporary cookie when you visit the betinternet.com website. A cookie is a text-only string of information that we place in your computer's cookie file so that we can remember who you are when you revisit our website. We may use the data that is generated from cookies to compile statistical data on your use of our website. You are not obliged to accept the cookie from us and you have the ability to accept or decline cookies by modifying the settings in your browser. Please see contact our Support Team if you require any further information about the use or deletion of cookies.

Your rights pertaining to your information

You may write betinternet.com to, where appropriate, have your personal information removed, rectified, amended or completed. In order to contact us regarding your information please e-mail our Security Team at info@betinternet.com. Please note that betinternet.com may levy a small charge to cover administration costs in regard to any such request.

Consent to Privacy Policy

By opening an Account with betinternet.com, you agree to the terms of this PRIVACY POLICY. We may occasionally update this Privacy Policy and encourage you to periodically review it. Your continued use of the betinternet.com services constitutes your agreement to this Privacy Policy and any updates.
In the case of any conflicting presentation between this Privacy Policy and the Cake End User Agreement captured under our Terms Of Service, the terms outlined in the Cake End User Agreement shall prevail.

Privacy

Information collected by betinternet.com

Information used to process Deposits and Withdrawals

Confidentiality of Information

Limits of Confidentiality

Who receives your information

In addition to disclosures due to legal requirements as explained above, we may from time to time disclose your personal information to:

our betinternet.com employees
employees of other companies that are related to or affiliated with Cake Gaming N.V.
third party service providers who use your personal information to provide services to us in respect of your being a Player with betinternet.com.

Cookies

Your rights pertaining to your information

Consent to Privacy Policy

Tracking Prevention

betinternet.com does not support the use of tracking software (software used by players to track the play of others). We are proud to lead the way in preventing the effectiveness of software that unfairly gives players an advantage over others at the table.
In order to allow players to study their hands, betinternet.com stores a Hand History text file for every player that can be reviewed later. Tools have emerged over the years to allow players to better understand their own play by loading these text files for analysis. For some players, these tools are useful to try and learn how to better their play. betinternet.com welcomes players to study their own hand histories to better their own play, so long as they do not use tools during game play.
Recently, some tools have been created that can also be used to track and store the long term play of other players at the table. Not stopping there, some tools are actually sharing their tracked data with other tool users. This allows the good possibility that players who are unfairly using these tools will have statistics on players they’ve never played against before. These tools currently rely on a common factor: that poker sites will rarely allow players to change their nicknames, if at all.
betinternet.com players will be granted the option of changing their Poker Nickname every 7 Days.
By allowing players to change their Poker Nickname often, betinternet.com thus negates the effectiveness of shared or prolonged poker data tracking.
It is important to point out that any Notes made on a player in the game will always remain linked to that player in betinternet.com’s Note system. While we strive to make our poker game fair, we realize that players want to remind themselves about the habits or behaviors of other players. Much like playing in a casino and moving to a table to play against someone you met the previous day, Notes are there to remind you personally about the people you run across, even though their Poker Nickname may change.

Random Number Generator (RNG) and Shuffling

Creating a fair and quality gaming experience for our players is our highest priority at betinternet.com. The solution chosen for RNG/Shuffling is critical to ensuring a fair game for all players. Consequently, betinternet.com investigated many systems and algorithms before deciding on implementation of what we believe is a superior solution.
betinternet.com’s RNG solution ensures the even distribution of cards whereby no sequence or relationship can be discovered in any way. The RNG solution is unaware of what’s going on in the game itself, so when the game requests a random card, the RNG has no idea of whose turn it is nor how the game is being played. We believe this is the ultimate impartial tool, better than the physical shuffling of cards.
betinternet.com uses the cryptographically-secure RNG system found in Microsoft’s CryptoAPI. "Cryptographically secure" means that the RNG is so completely random that even a large amount of computer analysis cannot predict or detect patterns in the output, a fact that has been validated by the National Institute of Standards and Technology (NIST).

Microsoft CryptoAPI RNG

Microsoft’s CryptoAPI RNG complies with Federal Information Processing Standard 186-2 appendix 3.1, using SHA-1 as the G function. It has been validated by the NIST’s Cryptographic Module Validation Program. Details on this may be found at
http://www.microsoft.com/technet/archive/security/topics/issues/fipseval.mspx.
It is important to note that computers are deterministic machines, and as such, they cannot produce truly random numbers. For this reason one often refers to Pseudo Random Number Generators (PRNG). Pseudo implies that a PRNG does not produce truly random numbers, but numbers that are random enough for a specific practical use.
The validation of Microsoft’s CryptoAPI by the National Institute of Standards and Technology proves the PRNG system used is highly random and highly secure as it is a critical building block for the CryptoAPI. For more information on NIST processing standards and security validation, please visit:

Federal Information Processing Standards 140-1 and 140-2:
http://csrc.nist.gov/publications/fips/index.html
Cryptographic Standards Validation Program at NIST: http://csrc.nist.gov/cryptval/
Computer Security Resource Clearinghouse: http://csrc.nist.gov/index.html

If you require any further information about the fairness of our games or betinternet.com’s RNG/Shuffling implementation, please contact us at info@betinternet.com.

Security

Collusion

Collusion is an unacceptable practice that undermines the integrity of the games. In order to combat collusion betinternet.com employs numerous preventative security measures which include random security checks and log-file reviews. Our analysis includes automatic tracking of betting patterns related to the strength of a player's hand and referencing that against other player’s actions at the same table to determine if they may be working together. Sophisticated algorithms are employed to identify, track and uncover collusion help to ensure the integrity of our system and fairness at our tables.
Our Security Team will promptly and thoroughly investigate all complaints registered by players suspecting questionable practices or collusion. Any player found to be participating in collusion or deceptive practices will have their account immediately closed and will be permanently banned from our games.

Hackers

All communications between the client program running on your computer and the betinternet.com server in Curacao are encrypted using the accepted industry standard 256-bit TwoFish encryption algorithm. The unique cards dealt to each player are delivered exclusively to that particular player's computer thus maintaining privacy and integrity of play. Packet-sniffing by other players cannot be used to gain any advantage. Each player's cards are sent exclusively to that particular player's computer. None of the other computers know what your hidden cards are, thus preventing an opponent from hacking their client software to determine your cards.

Robots, artificial intelligence and other systems

It is strictly forbidden to use any automated software or computer system to play at betinternet.com, including the action of sending information from Your computer to another computer where such software or system is active. Poker-Robots or any software designed to play automatically at poker sites is not allowed. At any time while You are playing at betinternet.com, the Software may scan Your computer for any activity of such software and systems. Also forbidden is the use of any software during the game that is designed to track and display the actions of the other players on the site or any system or service to transfer funds to or from a player's betinternet.com account to their account at any other site or the deliberate "dumping" of chips between any accounts on the Cake Poker Network. It is also strictly forbidden to use any programs which display the playing history, statistics, or tendencies of other players on the Cake Network, other than systems where the data collection is confined to a specific playing session and which also do not retain any data after the specific playing session is ended, in any manner. Use by players of external player assistance programs which are designed to provide players with an unfair advantage over their opponents are expressly prohibited. betinternet.com defines external player assistance programs as computer software and non-software-based databases or profiles and deems access to or the ability to gather data or information on other players by any means that would not be accessible via their own first-hand experience to be "unfair". Usage of such methods will result in the closing of Your account and be subject to confiscation of Your winnings and funds. betinternet.com reserves the right to publicize information of any such documented abuse including Your personal information.